FeeFo Reviews

Date Score Customer Comment Our Response
26-Feb-2013 Service:

Product:

Service rating : Excellent company to deal with.
Product : The waterrower is amazing machine and really well built.
19-Apr-2013 Service:

Product:

Service rating : Service was tailored to meet my needs - spoke with very friendly and helpful staff on the phone when placing the order - this person gave me all the information I needed and even helped finalise my order directly on the phone. A very personal experience which is rare to find nowada... Read More. Hi,

Many thanks for the time you took to write us this nice review! It´s always good to know we did a good job! We are glad you were always informed of the whereabouts of your order even with the e-mail not working. You have a great machine, we are glad to hear it also matched your ...
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12-May-2013 Service:

Product:

Service rating : Couldn't fault the company. Everything ran extremely smoothly and the order was delivered the next (working) day as described.
Product : Superb quality and very easy to assemble. It certainly looks as if the investment was every penny worth it.
Hi,

Many thanks for your feedback! It´s great to hear that we managed to reach your expectations! We hope you make the most of your WaterRower!

Kind Regards,
The Best Gym Equipment Team
30-Jan-2014 Service:

Product:

Service rating : easy to order quick and free deliery and nice touch with free gift
Product : its fantastic
Hi,

How are you?

Thanks for your feedback. It means a lot to us. We´re glad we´ve managed to reach your expectations. Hope you are making the most of your Waterrower Natural. It´s a great machine!

Kind Regards,
The Best Gym Equipment Team
16-Apr-2014 Service:

Product:

Service rating : User friendly, excellent service and prompt delivery, exactly what I wanted
Product : Very nice piece of equipment...
Hello,

Nice to hear from you! We are glad we´ve reached your expectations as a customer! You do have a very nice piece of Equipment! We bet you can already see the results ;)

Hope to have you on our website again!

Kind Regards
The Best Gym Equipment Team
01-May-2014 Service:

Product:

Service rating : Simple, fast order over the telephone with a very friendly and helpful salesperson. Organised Saturday delivery without problems.
Product : Very pleased with my water rower. Didn't receive any delivery notification from the courier hence I missed him at 8am when I'd popped out b...
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Hi,

Thank you very much for your review. It´s always good to know we´ve reached customer´s expectations. We hope you make the most of your Rower!

Kind Regards,
The Best Gym Equipment Team.



Thanks so much for your messages. We do appreci...
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10-Jun-2014 Service:

Product:

Service rating : Great customer service on the telephone
Product : High quality product delivered well packaged
Hi,

Thanks for writing to us! I will pass that onto our team. Hope you are making the most of your machine and already seen the results ;)

Kind Regards,
The Best Gym Equipment Team
10-Feb-2015 Service:

Product:

Service rating : Friendly staff and phoned back when they said they would
Product : Delivery was good .... Was promised some water dye which has still not arrived
Thank you for leaving feedback for us, we're happy your experience has been a pleasant one with us.
I'm sorry that you've not yet received you dye though. I'm chasing this for you now!

Many thanks again,

The team @ BGE
24-Feb-2015 Service:

Product:

Service rating : Spoke twice to Customer Services representatives. Twice promised that they would have someone call back to resolve the delivery issue. Never received any call but although it took a week, the lady in Sales did help in obtaining a full rebate after I cancelled the Order.
Product...
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Mr Nelson, We are extremely sorry that you've not had the best experience with us.
Once you'd expressed your desire to cancel the order you were refunded in full.

For next day deliveries we have a very tight window of opportunity to have goods picked and dispatched from the warehouse...
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